Terms of Service

Effective Date: May 16, 2026 Last Updated: May 16, 2026 Last Reviewed: May 16, 2026 Next Review Due: November 16, 2026

These Terms of Service ("Terms") are a binding legal agreement between Opsetr LLC ("Opsetr," "we," "us," or "our") and you, the individual or entity using our Services ("you," "Client," or "your"). By purchasing, accessing, or using any of our Services — or by checking the agreement box at checkout — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

---

1. Definitions

• Account — your registered Opsetr user account.
• Client Content — text, images, logos, business information, customer lists, leads, and any other materials you provide to us.
• Platform — the Opsetr software environment and tools we provide to you, including any GoHighLevel-based infrastructure used to deliver the Services.
• Services — the Platform, websites we build for you, business phone numbers, SMS/MMS messaging, automations, marketing tools, CRM, review tools, and any other product or service we make available to you.
• Subscription — your recurring payment arrangement for the Services.

2. Eligibility and Account

You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information when registering and to keep your Account information current. You are responsible for all activity under your Account, including activity by your employees and contractors.

3. Services

Opsetr provides website design, marketing automation, reputation management, and related digital services to contractors and home service businesses. The exact features available depend on your Subscription plan. We may add, modify, or discontinue features from time to time and will not materially reduce core functionality without notice.

4. Subscription Plans and Pricing

Our current service plans and pricing are outlined on our website at opsetr.com/pricing. Subscriptions are available on a monthly or prepaid basis. Pricing is subject to change with at least 30 days' written notice, effective at the start of your next billing cycle.

5. Billing, Auto-Renewal, and Payment

• Advance billing. All Subscription fees are billed in advance of the service period.
• Auto-renewal. Your Subscription will automatically renew at the then-current rate until you cancel.
• Payment method. Payments are processed through Stripe. By providing a payment method, you authorize us to charge it for all amounts due.
• Taxes. All fees are exclusive of taxes. You are responsible for any applicable sales, use, or similar taxes.

6. Usage-Based Charges (Rebillable Costs)

In addition to your Subscription fee, you will incur usage-based charges for phone numbers, messaging, voice, and number intelligence services. Rates are:

Service	Rate
Local phone number	$1.15/month
Toll-free phone number	$2.15/month
SMS (US/Canada)	$0.0079/segment (inbound and outbound)
MMS (US/Canada) outbound	$0.02 per message
MMS (US/Canada) inbound	$0.01–$0.02 per message
Voice calls outbound	$0.0180/minute
Voice calls inbound	$0.0085–$0.0220/minute
Number intelligence	$0.005–$0.01 per function

Rates are subject to change with 30 days' notice.

Digital wallet. You maintain a digital wallet balance for usage charges. When your wallet balance falls below the auto-top-up threshold, we will automatically charge your payment method to refill the wallet according to your selected preferences. You are responsible for monitoring your wallet and ensuring sufficient funds.

7. No Refund Policy

All payments to Opsetr are final and non-refundable, including Subscription fees, usage charges, and prepaid commitments. By signing up, you acknowledge that our products and Services are custom-built, immediately initiated upon payment, and non-reversible once delivery begins.

Refund requests must be submitted in writing within 7 days of purchase to [email protected] and will be considered only if work has not yet commenced.

8. No Chargebacks

You agree not to initiate a chargeback or payment dispute for Services rendered. Filing a chargeback is a material breach of these Terms. We reserve the right to:

• Submit evidence of contract acceptance and delivery documentation to your card issuer.
• Suspend or terminate your Account.
• Pursue recovery of the disputed amount plus all associated legal and administrative fees.

9. Service Delivery

Services are considered delivered and rendered once your website has been completed and made available and your Platform and automation setup is finalized. Standard build time is 7–10 business days following receipt of your completed onboarding form.

10. Payment Failures and Suspension

• We will retry failed payments up to 4 times over 3 weeks.
• If unpaid 48 hours after the first failed attempt, your Account may be suspended.
• If unpaid for 30 days, we may terminate your Account and archive Client Content.
• Suspension does not relieve you of the obligation to pay outstanding fees.

11. Cancellation

You may cancel your Subscription at any time by contacting us in writing. Cancellation becomes effective at the end of the current billing cycle. A minimum of 30 days' written notice is required. Early cancellation does not entitle you to a refund of any prepaid amounts.

12. Intellectual Property

12.1 Our IP

The Platform, our software, website templates, automations, marketing materials, and all underlying technology are owned by Opsetr or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business purposes during your Subscription.

12.2 Your Content

You retain ownership of your Client Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, and process Client Content as necessary to provide the Services.

12.3 Websites and Domains

Websites we build for you are hosted on our infrastructure. Upon termination, your right to use the website ends and we are not obligated to transfer source code or templates. You retain ownership of your custom Client Content (text, images, logos). Domain ownership transfers to you upon request and payment of any applicable transfer fees.

12.4 Portfolio Rights

We reserve the right to display your project in our portfolio and marketing materials unless you request otherwise in writing.

13. Acceptable Use

You agree NOT to use the Services to:

• Send unsolicited messages, spam, or unlawful communications.
• Send messages without proper consent under the TCPA, CAN-SPAM Act, or A2P 10DLC requirements.
• Violate any individual's privacy or any applicable privacy law.
• Promote illegal activities or regulated industries that violate carrier policies.
• Reverse-engineer or attempt to derive source code from the Platform.
• Resell or sublicense the Services to third parties without our written consent.
• Use the Services to build a competing product.
• Upload viruses, malware, or any code intended to damage or disrupt the Services.

14. Client Compliance Obligations

14.1 You Are Responsible for Your Communications

When you use the Platform to send SMS, MMS, voice, or email communications, you — not Opsetr — are the sender. You are solely responsible for obtaining valid consent, honoring opt-out requests, including required disclosures, and complying with all applicable laws including TCPA, CAN-SPAM, and A2P 10DLC requirements.

14.2 Privacy and Data Protection

If you upload personal information about consumers to the Platform, you act as the "controller" under applicable privacy laws and Opsetr acts as the "processor." By uploading personal information, you represent that you have provided all required notices to data subjects and obtained all required consents.

15. Results Disclaimer

Opsetr does not guarantee specific outcomes such as a certain number of leads, search rankings, or revenue. Results vary depending on your market, industry, competition, and other factors outside our control. Any case studies or examples shown on our website are not guarantees of future results.

16. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. OPSETR DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

17. Indemnification

You agree to defend, indemnify, and hold harmless Opsetr and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, fines, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your Client Content, your communications sent through the Services, or your violation of these Terms or any law.

18. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

18.1 Informal Resolution

Before initiating any formal dispute, both parties agree to first attempt informal resolution by emailing [email protected] with a written description of the dispute. If unresolved within 30 days, either party may proceed under this Section.

18.2 Binding Arbitration

Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Texas (or remotely, at the parties' agreement).

18.3 Class Action Waiver

YOU AND OPSETR AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

18.4 30-Day Right to Opt Out

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out," including your name, business name, and a clear statement that you want to opt out.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPSETR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. OUR TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) $100.

20. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Subject to Section 18, any action not subject to arbitration must be brought in the state or federal courts located in Texas.

21. Force Majeure

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, pandemics, government actions, internet or telecommunications failures, or third-party platform outages.

22. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

23. Miscellaneous

• Entire Agreement. These Terms (together with the Privacy Policy) are the entire agreement between you and Opsetr.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver. Failure to enforce any right or provision is not a waiver of that right.
• Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.
• Survival. Sections relating to IP, indemnification, limitation of liability, dispute resolution, and governing law survive termination.

24. Consent and Agreement

By purchasing any Services from Opsetr or checking the agreement box at checkout, you confirm that:

• You have read, understood, and agree to these Terms of Service.
• You accept our No Refund policy.
• You waive the right to initiate chargebacks for Services rendered.
• You agree to the binding arbitration agreement and class action waiver in Section 18.

25. SMS Messaging Terms

SMS Program Description

Opsetr LLC operates an SMS messaging program to communicate with customers and leads who have opted in through our website. We send two types of messages:

• Transactional / Informational: Follow-up messages after form submissions, appointment reminders, and responses to support inquiries.
• Promotional / Marketing: Special offers, service announcements, and promotions related to our website design and marketing services for contractors.

How to Opt Out (Text STOP)

You can cancel the SMS service at any time. Just text STOP to 978-923-5259. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text START to 978-923-5259 or sign up as you did the first time and we will start sending SMS messages to you again.

Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or by calling 978-923-5259.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. You are responsible for any charges imposed by your mobile carrier.

Message Frequency

You will receive messages based on your interactions with us, which may include appointment reminders, follow-up messages, and promotional offers. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy

26. Contact

• Business: Opsetr LLC
• Email: [email protected]
• Privacy: [email protected]
• Phone: 978-923-5259
• Website: www.opsetr.com

---

© 2026 Opsetr LLC. All rights reserved.